Common Support Topics
Setup & Installation
- First-time collar setup and app pairing
- Creating your YJED account and pet profile
- GPS calibration and location testing
- Collar sizing and fit adjustment
- Wi-Fi and cellular connectivity setup
Troubleshooting
- GPS location accuracy issues
- Battery life and charging problems
- App connectivity and sync issues
- Notification and alert settings
- Virtual fence setup and configuration
Account & Features
- Subscription plan management
- Multiple pet tracking setup
- Family sharing and access permissions
- Health monitoring configuration
- Activity and sleep tracking optimization
Warranty & Returns
- Product warranty claims and coverage
- Return and exchange procedures
- Defective product replacement
- Refund processing and timelines
- Extended warranty options