Frequently Asked Questions
Find answers to the most common questions about YJED pet tracking devices.
Placing an Order
How do I place a pre-order for the pet tracking collar?
To place a pre-order for the pet tracking collar, simply fill out the pre-order form on our website with your contact information, collar type, size, quantity, and any other required information.
Do I need to pay for the pet tracking collar at the time of pre-order?
No, payment is not required at the time of pre-order. You will be added to our waiting list and will be contacted for payment when your order is ready for shipment.
How long will it take to receive my pre-ordered pet tracking collar?
The exact delivery time can vary depending on factors such as product availability and shipping times. We will provide you with an estimated delivery date when your order is processed.
Can I cancel my pre-order?
Yes, you can cancel your pre-order at any time prior to shipment. Please contact us via email or phone to cancel your order.
Can I change my order after I have submitted it?
If you need to make changes to your order, please contact us via email or phone as soon as possible. We will do our best to accommodate your request.
Is it possible to track the shipment of my pet tracking collar?
Yes, we will provide you with tracking information once your order has been shipped.
What happens if the pet tracking collar doesn't fit my pet?
If the pet tracking collar doesn’t fit your pet, please contact us to arrange for a return and exchange for the correct size.
What should I do if there is a problem with my order?
If you experience any issues with your order, please contact us as soon as possible so we can resolve the issue. We want to ensure that you are completely satisfied with your purchase.
Shipping & Delivery
What shipping options are available for the pet tracking collar?
We currently offer standard shipping options for domestic and international orders. Expedited shipping options may be available upon request.
How long will it take to receive my pet tracking collar once it has shipped?
The delivery time can vary depending on factors such as your location and shipping method chosen. We will provide you with an estimated delivery date once your order has shipped.
Do you ship internationally?
Yes, we ship internationally. However, please note that international shipping may take longer and may be subject to additional fees and customs charges.
What happens if my pet tracking collar is lost or damaged during shipment?
If your pet tracking collar is lost or damaged during shipment, please contact us as soon as possible so we can investigate and arrange for a replacement or refund.
Can I track the shipment of my pet tracking collar?
Yes, we will provide you with tracking information once your order has been shipped.
What should I do if my pet tracking collar doesn't arrive on time?
If your pet tracking collar doesn’t arrive on time, please contact us so we can investigate and determine the cause of the delay. We will do our best to resolve the issue as soon as possible.
Can I change the shipping address for my order?
If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request.
What should I do if I receive the wrong item or a defective product?
If you receive the wrong item or a defective product, please contact us as soon as possible so we can arrange for a replacement or refund. We want to ensure that you are completely satisfied with your purchase.
Payment
What payment options are available for the pet tracking collar pre-order?
We accept Mada, credit card, debit card, and Apple pay payments for pre-orders.
When will I be charged for my pre-order?
You will only be charged for your pre-order once the product is ready for shipment.
Can I change the payment method for my pre-order?
If you need to change the payment method for your pre-order, please contact us as soon as possible. We will do our best to accommodate your request.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We do not store your payment information on our servers.
Can I cancel my pre-order and receive a refund?
Yes, you can cancel your pre-order and receive a refund prior to shipment. Once the product has shipped, our standard return policy will apply.
Can I request a refund for my pet tracking collar?
If you are not satisfied with your pet tracking collar, please contact us to arrange for a return and refund. Our standard return policy applies.
Are there any additional fees or taxes associated with my purchase?
The price of the pet tracking collar does not include any applicable taxes or fees. These will be added to your order during checkout.
What should I do if there is an issue with my payment?
If you experience any issues with your payment, please contact us as soon as possible so we can resolve the issue. We want to ensure that your pre-order process is as smooth as possible.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for our pet tracking collars. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund, minus any shipping fees.
How do I initiate a return?
To initiate a return, please contact us with your order information and reason for the return. We will provide you with further instructions on how to proceed.
Who pays for the return shipping?
The customer is responsible for paying the return shipping fees.
How long will it take to process my return?
Once we receive your returned item, we will process your return within 3-5 business days. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.
Can I exchange my pet tracking collar for a different size or color?
Yes, we offer exchanges for different sizes or colors. Please contact us with your order information and the size/color you would like to exchange your collar for, and we will provide you with further instructions on how to proceed.
What if my pet tracking collar is defective?
If your pet tracking collar is defective, please contact us as soon as possible so we can arrange for a replacement or refund.
Can I return my pet tracking collar if it is damaged?
If your pet tracking collar is damaged, please contact us as soon as possible so we can investigate and determine the cause of the damage. Depending on the circumstances, we may offer a replacement or refund.
What if I receive the wrong item?
If you receive the wrong item, please contact us as soon as possible so we can arrange for a replacement or refund.